Yes! They do happen!
One of my old colleagues told me a hilarious story last night.
This multinational PC manufacturer is using a recruiting company to hire IT tech. support agents.
Ireland is full of them.
This company (HP) wanted to drug test a whole desk! They suspected a wide use of illegal substances.
Fact is that only two on the whole desk did not smoke weed. Many of them comes stoned to work!
The recruiting company refused the request from the company (HP). Because they knew that if that happened, they would have a hell of a time replacing 50 agents.
Now to give you a little insight in a call centre environment, here’s a little clip.